last updated 7th February 2025

legal notice and privacy policy

Data Processing Agreement

1) How do we use and share your personal information?

We will use and store the personal information you provide us to deliver the requested service(s), perform the billing of the same, and inform you of other related services that may be of interest.

Data Sharing Between Family Members: When services delivered by this Agency cover a family unit, then you understand that personal data shared by one family member may be accessible by other family members. You agree to maintain the confidentiality of personal information and not disclose it.
Third Parties: We will never sell or give your information to third parties, we will use it only to deliver the agreed service(s) that are either sub-contracted, where there is a legal obligation or when you provide approval to make a referral/introduction. Third parties include Government authorities, public notaries, or other commercial companies (for example, Legal, Translation, Insurance, or Accounting/Tax). The Client consents to the transfer of their personal data to third parties, who will process the data in compliance with applicable data protection laws and regulations and shall be fully accountable for ensuring the security and lawful processing.

2) What types of personal information do we collect and retain?

We collect the following categories of personal information to deliver the services you request from us, the information collected will depend on your personal circumstances:

Contact Details, for example: your name, address, email, contact details, national identity numbers
Personal Details, for example: date of birth, gender, passport/identity/residency data, parents names, marital status, citizenship, financial information, criminal records history, employment details and history, client contracts, driving information, children’s personal details, relocation plans and timelines
Information about the services you have contracted

3) When will we send you Marketing?

You will be given the opportunity to opt-in to marketing and can withdraw consent at any time.

Mailing List: The Agency will email you with news and updates related to residency and visas, changes in the law, our services and our partners services, no more than one email will be sent per month.
Renewal Reminder Service: When a residency or visa service has been completed you will be offered to opt-in to this free service. We will contact you by email and/or phone about 60-90 days before expiry. While we strive to provide timely reminders, we cannot guarantee that we will always be able to contact you. It remains your responsibility to ensure that your residency, visa or any other permit is renewed on time.

4) How do we keep your information secure?

We take great care to protect the personal information you provide to us:

We will create a secure folder for you and this Agency to share personal information and documents.
The secure folder is protected by authenticated two factor security, this means the identity of the user is known. To access or upload documents or information requires the client to use the unique secure folder link and separately a one-time security code.
When work is completed for the service(s) you accepted, the secure folder link will be deleted so it is no longer accessible to the client.

Here are some things you can do to keep your information secure:

Never share secure folder links or one-time password codes with others
If you use a shared device or computer do not select the option to remember the one-time password for the secure folder link. This means you will be prompted for the one-time security code every time you want to access the secure folder. This is especially important if you are using a publicly accessible computer.
Avoid sending us personal information and documents by email - instead use the secure folder we provide you or send the document / image securely via WhatsApp. WhatsApp uses end to end encryption to protect your privacy.
Be aware of and protect yourself against Internet fraud and ‘phishing’ – this is the illegal gathering of personal information by deception.

5) Data Breach Notification

We will promptly notify the client of any data breaches involving their personal data as soon as we become aware of the breach, including details of the breach, its potential impact, and the measures taken to address it.

5) How long do we keep personal information?

Our principle is to actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained. We will keep your information for as long as we need it for the purpose it is being processed for. If you stop interacting with us as a client we will remove or anonymise personal information after 5 years.

6) How do you exercise your legal rights and change how we use your data?

You have the right to obtain confirmation as to whether Help At Hand Spain is processing your personal information, therefore, you have the right to your personal information, rectify inaccurate data or request its deletion when the data is no longer necessary. To make a Data Protection Enquiry or Request contact the Data Protection Officer (DPO) by emailing: office@helpathandspain.com. You change your Marketing consent anytime by emailing unsubscribe@helpathandspain.com

Terms and Conditions

Website Owner & Data Controller

The Website Owner and Data Controller is Maria Jose Muñoz Gomez, operating as Help At Hand Spain with tax identification code: 44576853R. Contact Details: office@helpathandspain.com

Use of Website

Thank you for visiting our website. These terms and conditions and your use of this Website are governed by the laws of Spain and subject to the exclusive jurisdiction of the Spanish courts. If you do not agree to these terms and conditions you are not authorised to use this Website. The purpose of this website is to inform users about the professional services offered by Help At Hand Spain. We also inform you that should you make use of links to third party websites, you will then be governed by the terms and conditions of such websites.

Intellectual Property

All trademarks, logos, trade names, trademarks, services, content, text, photographs, graphics, images, and information of any kind appearing on this website are protected by intellectual and industrial property rights and therefore, cannot be reproduced, distributed, publicly communicated, transformed or modified without express permission of their rightful owner.

Disclaimer

Care is taken to ensure that the information on our Website is correct and up to date, we cannot accept responsibility for errors or omissions. In particular, certain articles may be out of date. We exclude to the extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential as a result of your use this Website.

As an immigration consultancy we are not registered or licensed lawyers. The information provided on the website is based on research and interpretation of current immigration laws, policies and news. It is intended for general informational purposes only and should not be considered legal advice. For specific legal concerns or advice, please consult with a qualified Spanish immigration lawyer.

The Website contains links to other websites not operated or controlled by us. If you use these links, you will leave the Website. These links are provided for convenience only and do not constitute a recommendation by Help At Hand Spain of any third-party products or services. We do not have any control over such linked websites or the content of them and cannot accept any responsibility for them.

Privacy Policy

In accordance with the Spanish Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and the European Union’s General Data Protection Regulation (GDPR), Help At Hand Spain is committed to the lawful, fair, and transparent processing of personal information. We uphold the digital rights of citizens and adhere to the statutory age of consent for minors, which is set at 14 years old in Spain. For children under 14, the processing of personal information is only lawful if consent is given or authorised by the holder of parental responsibility over the child.

When you complete an online contact form and submit your personal information to Help At Hand Spain, or you contract any service(s) from us, you will be asked to consent to the Data Processing Agreement.

Amendments and Change Summary

The Terms and Conditions and the Data Processing Agreement came into effect on 11th May 2024. Help at Hand Spain reserves the right to amend these when considered appropriate. Users undertake to review the content of this Legal Notice as it may be amended without prior notice. Help At Hand Spain reserves the right to amend the Data Processing Agreement when considered appropriate and will let you know by publishing the updated version on helpathandspain.com/legalandprivacy